Are the puzzles rated by difficulty?
 
For the most part we don’t rate our puzzles because puzzle difficulty is highly variable from person to person. If you are looking for something “simpler”, we do have puzzles that are geared towards children with fewer and bigger pieces. If you are looking for something harder, the puzzles our customers have told us are especially difficult are tag “expert.”
Can the puzzles be glued?

We don’t recommend gluing your wooden puzzles together. But glue is suit for floor paper jigsaw puzzle.There is no guaranteed outcome for gluing your puzzle and you lose any chance of ever getting to do your puzzle again! Our frames offer a way to hold your puzzles together, as well as give you the opportunity to rebuild.

What size frame does my puzzle go in?

Please read additional framing guidelines at frame product page.

Can I return a puzzle?

Sorry we do not offer returns. We only offer a refund or exchange if the item is broken or damaged, with proof of damage. Our policy lasts 30 days from date of shipment. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Missing or broken puzzle pieces

This depends on whether the specific product is still available and the time you purchased it. For most products, we provide patch services within one month, and some best-selling products can even be extended to six months. Please contact us in advance to confirm if patch services are available. After confirming the patch, we will provide it for free. You only need to pay for the shipping fee, or it can be shipped together with your next order.